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Apple considered my request "Not eligible for a refund"

I didn't mean to subscribe for Airbrush app, it happened accidentally, I didn't even like the application. I thought it wouldn't be a problem to get the money back, as everybody said Apple gives a refund in these situations. How else can I connect ITunes Store and ask them to review my refund application one more time?

iPhone 13 Pro, iOS 15

Posted on Jul 22, 2022 9:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2022 9:32 AM

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Confirm charges on your billing statement.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.



Need more help?

2 replies
Question marked as Top-ranking reply

Jul 22, 2022 9:32 AM in response to lakiazza

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▷ Cancel a Subscription.

Confirm charges on your billing statement.

Billing and Subscriptions.

Returns & Refunds.

Request a Refund.

▷ Check Refund Status.



Need more help?

Apple considered my request "Not eligible for a refund"

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