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Level 1

4 points

itunes

i topped up my iTunes account, but the money was not credited

iPhone 11, iOS 15

Posted on Jul 23, 2022 2:00 AM

Top-ranking reply

Level 8

35,879 points

Posted on Jul 23, 2022 2:17 AM

Hi sellyy_

You might need to sign out and sign in again with your Apple ID, to see the update.

Apple support's article:

Says

"If your Apple Account balance seems incorrect:

✽. If you think your Apple Account balance is incorrect, sign out of the App Store or iTunes Store.

Then sign in and check the balance again.

✽. If you still think the balance is incorrect, check your purchase history to see whether you've bought an item or a subscription has been renewed".

Hope this helps :-)

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