You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

I bought an iPhone from someone who didn’t unlock it first

Can apple contact them to remove it from their account?

Posted on Aug 8, 2022 8:54 PM

Top-ranking reply

Level 9

56,179 points

Posted on Aug 8, 2022 9:23 PM

Unfortunately, that’s not possible.

Apple values your privacy and has safeguards in place to ensure that no one can access the device.

You will need to reach out to the owner because it is the owner’s responsibility to properly erase the device before selling it.

Until then, it is locked. 🔐

View in context

Similar questions