Daughter's icloud account not active

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Level 1

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Daughter's icloud account not active

Set up an icloud account for my daughter a few days ago. It's showing up on her phone as the account. It's showing up on my phone under family sharing, but when she tried to log into it, it says the account ID or password is not correct. Tried to reset the password but it says the account is not active. Tried to see if I had forgotten the user ID so put in her name and email address, checking the address showing up on family sharing, but it says there are no records. I don't know what has happened.

Posted on Aug 11, 2022 5:42 AM

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Answer 1

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Phil0124

Community+ 2024

Level 10

206,195 points

Aug 12, 2022 6:31 AM in response to char7724

Can you access the account at https://appleid.apple.com with the password you used when you created it?

If not, you will need to contact Apple Support to get it sorted out: link-> contact Apple Support

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Answer 2

char7724 Author

Level 1

4 points

Aug 12, 2022 3:56 AM in response to Phil0124

Thanks Phil

i did that. I checked the address under Family Sharing and the address is correct. It’s the one I set up. It’s the one that received the emails when I originally set it up.

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Answer 3

Aug 11, 2022 6:15 AM in response to char7724

The most common thing is that when you created the Apple ID you mistyped the email address.

You can verify what email address you used exactly, by looking under Family Sharing. It will tell you exactly what email address it is using.

Then you can log in https://appleid.apple.com and correct it if necessary.

Once corrected, you should get a verification email for the account to the email address you used. You can then click the the link to verify it and it should activate the account.

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Daughter's icloud account not active

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