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itasarah Author

Level 1

14 points

sometimes I can back up to an older computer and sometimes phone doesn't show up in iTunes, why not?

Why doesn't my phone show up on my older MBP in ITUNES?

Posted on Aug 25, 2022 6:00 PM

Top-ranking reply

turingtest2

Level 10

274,564 points

Posted on Aug 26, 2022 1:38 PM

For iOS 14 or later you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.

tt2

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sometimes I can back up to an older computer and sometimes phone doesn't show up in iTunes, why not?

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