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iPad Pro being used by Rural Fire Brigade.

When fire truck is powered off there is a separate charge circuit going to a usb socket. (Truck is isolated with power to the truck being supplied though a transformer plugged into power).

This charges an iPhone but does not charge the iPad Pro. When truck is powered on the same socket gets the power from the normal battery circuit. The iPad Pro does charge in this situation.

is the issue with the power being supplied when the truck is powered off?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Oct 1, 2022 7:24 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2022 5:49 AM

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter or other USB power source rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging high power devices, many USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate USB power source of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Top-ranking reply

Oct 2, 2022 5:49 AM in response to Robbie_Feyder

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter or other USB power source rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging high power devices, many USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate USB power source of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro being used by Rural Fire Brigade.

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