user lock

i recently bought a iphone twelve and when i whent to set it up it says it is locked to user how do i remove this

iPhone 12

Posted on Nov 12, 2022 2:09 PM

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Question marked as Top-ranking reply

Posted on Nov 12, 2022 2:44 PM

It appears that either the previous owner did not properly prepare this iPhone to be sold or you are in possession of a lost or stolen phone.


For the former, you will need to contact the original owner so that they can remove Activation Lock from the phone. If you are able to get a hold of them, then provide them with this support article so they can do so.


If it is the latter (or even the former), you can get with the seller to return the phone to them and get your money back.

8 replies
Question marked as Top-ranking reply

Nov 12, 2022 2:44 PM in response to questions2ancer

It appears that either the previous owner did not properly prepare this iPhone to be sold or you are in possession of a lost or stolen phone.


For the former, you will need to contact the original owner so that they can remove Activation Lock from the phone. If you are able to get a hold of them, then provide them with this support article so they can do so.


If it is the latter (or even the former), you can get with the seller to return the phone to them and get your money back.

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user lock

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