Problem with iTunes and downloading apps

if you have a problem with your payment method on your account, to resolve the problem you need to check ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one. 

• If you want to change your card, add first the new card, then remove the old one.
• or if you use your Apple ID balance, set your Apple ID balance as your default payment.

2.

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

Scroll to:

• How to complete your purchase if a payment failed or was declined
• If you still can't make a purchase
• Still need help? Contact Apple Support.

3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

4.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.

Click here for more support and assistance.

Hello, leandrito80.

It seems you are having troubles with iTunes, let me help!

You might want to check if you have account restrictions, or if you are under 13 in a family group.

If that's not the case, try signing out and back in again and then try purchasing the desired items.

Hope this helps!

Hello ~ What happens when you try? Messages? Post back with what you are seeing and we will try and assist you.

~Katana-San~