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Replaced a dell external monitor with a new studio display today. After connecting to my iMac (2017) it now will not turn on. I can play music on it, but need the picture. Help

Replaced a dell external monitor with a new studio display today. After connecting to my iMac (2017) it fine, but now display will not turn on after restart. I can play music on it, but need the picture. Help, there must be a setting somewhere I'm missing.


Thanks

Posted on Dec 19, 2022 6:28 PM

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Question marked as Top-ranking reply

Posted on Dec 19, 2022 9:59 PM

Hello!


From Set up and use Apple Studio Display - Apple Support, you need to be using macOS Monterey 12.3 or later. Is your Mac running this or a later version? If not, try to update your Mac: Update macOS on Mac - Apple Support.


If the issue persists, I recommend you try in Safe Mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support.


You can also try in a separate, "test" user account on your Mac: Add a user or group on Mac - Apple Support.


Jack



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1 reply
Question marked as Top-ranking reply

Dec 19, 2022 9:59 PM in response to lyle266

Hello!


From Set up and use Apple Studio Display - Apple Support, you need to be using macOS Monterey 12.3 or later. Is your Mac running this or a later version? If not, try to update your Mac: Update macOS on Mac - Apple Support.


If the issue persists, I recommend you try in Safe Mode. Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up: How to use safe mode on your Mac - Apple Support.


You can also try in a separate, "test" user account on your Mac: Add a user or group on Mac - Apple Support.


Jack



Replaced a dell external monitor with a new studio display today. After connecting to my iMac (2017) it now will not turn on. I can play music on it, but need the picture. Help

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