My new IPhone 14 suddenly has a black screen and a locked non spinning circle. What do i do to recover?

Hi Remydoodle,

We see you came from the article about restarting and a spinning gear.

What's happened when you took the steps to force your iPhone to restart?

Here are the steps you should have taken so far:

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

5. If your phone still doesn't turn on, contact Apple Support.

If your iPhone won't turn on or is frozen

If that doesn't get this started up, contact Apple Support as directed above:

Get Support

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