You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sejs123 Author

Level 1

4 points

Locked iPhone- no way of recovering

Hi- we allowed our son to set up his own iPhone about 3 years ago for an iPhone 8. He has forgotten his Apple ID and has no way of resetting this as he is also locked out of his email with yahoo which was the recovery account and all connected phone numbers to both email and Apple account. Basically, we have set him up a new phone and had to accept his old phone is useless as he can’t prove his identity… his old one is worth money but we can’t unlock it to sell it on. Is there any way of requesting a phone unlock?

iPhone 8

Posted on Dec 29, 2022 2:25 PM

Top-ranking reply

sberman

Level 10

268,263 points

Posted on Dec 29, 2022 2:43 PM

If you have proof of purchase documents for the iPhone, see the last paragraph here. Otherwise, you are out of luck.

How to remove Activation Lock - Apple Support

View in context

Locked iPhone- no way of recovering

Similar questions