You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

icloud for Windows - stuck on initializing

Hi everyone,


i have Windows 11 installed and everything worked fine.

But suddenly my icloud drive stopped working.


It says "initializing" but nothing is happening.

I have already tried uninstalling and installing it, with no effect.

It works fine on iphone and browser.


Thanks!


Windows, Windows 10

Posted on Jan 15, 2023 2:44 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2023 3:27 PM

Please do something. Based on this issue I have already lost some really important documents forewer, when I sign out and sign back in, as was suggestet from your IT support. Then I call your support, but their answer was, that this is not their problem, its Windows problem. And after some time your pearson on the other side of the telephone, just hang up, not once, it happend me now for at least 4 times. Unbeliviable. I am really ****** of about your IT support. Please fix this ASAP.

53 replies

May 21, 2024 6:19 AM in response to confusing_przyb

Did you see my post about logging out of the iCloud app and close it down. When you open it - right-click and select “run as administrator” this fixed the issue for me.


however subsequently updates have re-prompted for my password over and over which led to my Apple account being locked (no access for 2-3 days and all rescue methods failed). This happened twice so now I don’t use the iCloud app anymore - only via the web browser.


hope the admin thing works for you :)

May 29, 2024 9:35 AM in response to Lolo_1307

This has been bothering me for like a year, so when i figured it out for my machine I rushed over here.


What worked for me is if when you click into the little arrow next to where it says "on" in the panel on the newest UI, you can then change the folder. If you delete the icloud drive folder in that explorer window that pops up, then save the new location in the same spot, it will adjust how the address looks in the "Drive Settings" menu.


For me it went from O://iCloudDrive to O:/iCloudDrive

Immediately started syncing right there. Hope this works for you!

Mar 8, 2023 7:30 AM in response to evgen244

I am having this issue as well, since weeks no sync for upload items. And like evgen244 I decided to log out and log back in and in the process lost all my recently created tax submission files. It did fix the upload sync for the duration of my logged in session. But next morning after booting the issue was back. I have since made the decision to migrate to OneDrive because I don't expect a fix for this in the coming months. My Reminders app space consumption issues also never got fixed after weeks of investigating with Apple Support. Given the low frequency of responders on this Discussion, I expect this will take years to fix. I advise to find a method that works for you, that allows you do to your job.

Jun 30, 2024 10:37 AM in response to Baggio7

@Baggio7 - This worked for me, too (Windows 11 PC). My situation was that I had iCloud Drive working for months, syncing to C:\Users\[MyName]\iCloudDrive. I had to reset my PC, and when I reinstalled iCloud, iCloud Drive wouldn't work.

Sometimes I got a message saying "iCloud Drive cannot run", sometimes one saying "Your iCloud Drive folder ... cannot be used", and sometimes it would just sit at "Initializing" but doing nothing.

Finally, I tried changing the folder right after turning on iCloud Drive in iCloud. Note that you don't pick the iCloudDrive folder, you pick the folder that you want the iCloudDrive folder to be in (the iCloudDrive folder is created automatically). I picked C:\Users|[MyName]\Documents, and then it worked. I guess it must be a permissions thing, but I'm no expert ....

Aug 11, 2024 6:04 PM in response to Lolo_1307

So I fixed it, here's how:


buy another NON DELL computer.


I have been a Dell guy for a long time, the last 2 brand new Dells I bought would not run iCloud. One factor could be one was an i3 and the other an i5 -who knows. All I know is I bought a pretty beefy powerspec from Microcenter with an AMD Ryzen CPU and it loaded and RUNS iCloud MS store app perfectly. NO firewalls bypassed or other crazy suggestions in this thread, runs fine now on this new PC.


I would be curious to know how many of you having issues are using a Dell PC (desktop). ALL my Dells for the last 5+ years (all Windows 10 upgraded to 11) ran the iCloud app just fine. So eh I have to blame Dell on this one, at least in my case.


Hope this helps anyone out there

Apr 10, 2023 7:21 AM in response to iPaul1980

Several times in the last few years I have started using icloud for windows to share files between pc and iphone APPs ( I don't know of any other way). Every time it's worked for a while then just stopped syncing. This time it's with that permanent "initialising" status, and every time it's been a lengthy rigmarole to get it working again, even without worrrying about data loss (I've generally backed important stuff up elsewhere).

Typically a complete re-install, delete of all visible traces of the app and data, doesn't fix it. There has to be some obscure persistence somewhere.


The bottom line is that it's JUST NOT ROBUST ENOUGH to rely on. Having to find magic sequences like the one NAGA posted EVERY BLOODY TIME IT BREAKS is beyond intolerable.

icloud for Windows - stuck on initializing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.