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iphone 14 cannot connect to itunes but charging

on my itunes on windos, device is not detected. i have updated windows, downloaded latest itunes and my iphone is now on latest IOS 16.1.2, use a few different lightning cables, restarted windows laptop and iphone, and i even go to two (2) malaysia's apple stores but still cannot figure out what is the problem. should i contact apple support team?

iPhone 14 Pro Max

Posted on Jan 15, 2023 8:36 PM

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iphone 14 cannot connect to itunes but charging

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