I keep getting an error messge on my Fire TV "Verification Failed"

I keep getting an error message on my Fire TV "Verification Failed. There were errors signing you in. Wait a moment, then try again. Error code 63CDB30D" I have done everything from restart the Fire TV to uninstalling AppleTV app and re-installing. What is the fix?

Posted on Jan 22, 2023 2:10 PM

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Question marked as Top-ranking reply

Posted on Jan 24, 2023 3:54 PM

Hello JacobsBIGJOE,


We have some steps that may help you gain access to the Apple TV app! The following is from the article that you viewed prior to posting here: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


"Reset the Apple TV app or Apple TV+ app


Resetting the Apple TV app or Apple TV+ app removes your personal information and restores the app to its original settings. If you plan to sell or give away your device, or uninstall the app, you might want to reset it first.


  1. Open the Apple TV app or Apple TV+ app.
  2. Go to Settings.
  3. Choose the Reset option.

If you lost or can't access your device but are still signed in to the Apple TV app or Apple TV+ app, remove the device from your Apple ID device list."


We hope this helps!


Take care.

1 reply
Question marked as Top-ranking reply

Jan 24, 2023 3:54 PM in response to JacobsBIGJOE

Hello JacobsBIGJOE,


We have some steps that may help you gain access to the Apple TV app! The following is from the article that you viewed prior to posting here: Get the Apple TV app or Apple TV+ app on your smart TV or streaming device - Apple Support


"Reset the Apple TV app or Apple TV+ app


Resetting the Apple TV app or Apple TV+ app removes your personal information and restores the app to its original settings. If you plan to sell or give away your device, or uninstall the app, you might want to reset it first.


  1. Open the Apple TV app or Apple TV+ app.
  2. Go to Settings.
  3. Choose the Reset option.

If you lost or can't access your device but are still signed in to the Apple TV app or Apple TV+ app, remove the device from your Apple ID device list."


We hope this helps!


Take care.

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I keep getting an error messge on my Fire TV "Verification Failed"

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