Hi, I’m trying to login to Apple TV on Telstra TV (Roku) but I keep getting error code N/63D7876D. It works ok on my phone. I’ve even tried changing my Apple password but it still won’t login. Has anyone else had this issue or know how to fix it?
4701TL,
Some other users have also recently mentioned this error message on this forum.
I haven’t seen a broad general resolution here though.
- Please verify that the Roku TV system software is up-to-date.
- Verify that the Apple TV app is up-to-date, if not done automatically.
- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.
- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.
- Verify that your Roku TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons). - Try a delete and re-install of the Apple TV app. - Try a cold restart of the TV (not sleep-wake, but really off-on).
Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Apple TV login not working
