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Level 1

5 points

Trying to turn off activation lock

Posted on Feb 14, 2023 5:52 PM

Top-ranking reply

Community+ 2024

Level 10

168,680 points

Posted on Feb 14, 2023 5:54 PM

Before you can do that, you need to have the Apple ID and Password of the person who originally set up the phone.

Or, you need to get in touch with them and get them to log on to iCloud to remove the lock from their end.

The phone is useless until this occurs.

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