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Photos in iMessage

Recently, every time someone sends a picture it will show up as IMG_####.JPEG or HEIC. This has been every single picture and video. How do i fix this? It won’t even let me see the picture when I click on it.

Posted on Mar 6, 2023 6:37 AM

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Question marked as Top-ranking reply

Posted on Mar 7, 2023 3:10 AM

Hey there,


You should be able to tap on the “IMG_####_JPG” to download the file.


If that does not solve your issue, I suggest toggling iMessage off and then back on by tapping on Settings > Messages > iMessage. Once you’ve done this, go ahead and see if the images appear, or if they download after tapping on “IMG_####_JPG.”


If you still facing this issue contact Apple Support.

3 replies
Question marked as Top-ranking reply

Mar 7, 2023 3:10 AM in response to luciana282

Hey there,


You should be able to tap on the “IMG_####_JPG” to download the file.


If that does not solve your issue, I suggest toggling iMessage off and then back on by tapping on Settings > Messages > iMessage. Once you’ve done this, go ahead and see if the images appear, or if they download after tapping on “IMG_####_JPG.”


If you still facing this issue contact Apple Support.

Photos in iMessage

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