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Level 1

4 points

Cannot update even using wifi

Please help me with this problem.

iPhone 12, iOS 14

Posted on Apr 5, 2023 12:16 AM

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Posted on Apr 5, 2023 12:19 AM

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

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