An error occurred preparing the software update
I tried to reboot my laptop bc it froze so when I try to install macOS ventura it says this some help?
MacBook Pro 13″, 13.3
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User profile for user:
Soosie_J215
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Community Specialist
Hello al3isha,
It appears you are seeing an error message when trying to update your macOS. There is a great resource with steps that could help resolve this. Start here: If an error occurred while updating or installing macOS - Apple Support
- Check your Wi-Fi connection.
- Boot your Mac to safe mode and try installing the update there: How to use safe mode on your Mac
- Use First Aid with Disk Utility to repair any errors with your hard drive: How to repair a Mac disk with Disk Utility
There are additional steps in that guidance to reinstall your macOS and erase your system. If the update still hasn't completed with the above steps, and you are considering continuing with the next steps, make sure you have a backup of your data first.
Take care.