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Level 1

8 points

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What is Apple doing to compensate iPhone users for the ringtones we purchased and then find out they cannot be transferred to our new phones?

iPhone 11 Pro

Posted on Apr 12, 2023 8:53 AM

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Answer 1

Raicya

Level 10

210,093 points

May 24, 2023 7:24 AM in response to AKmom

Do you have a computer?

If so, please check:

Windows OS computer -> Explorer -> This PC -> Music -> iTunes -> iTunes Media -> Ringtone.

macOS computer -> Finder -> Music -> iTunes -> iTunes Media -> Ringtone.

You need to use the same Apple ID.

If you use the same Apple ID on the old iPhone and new iPhone, the ringtones that you have purchased automatically become available on the new iPhone.

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Answer 2

Apr 12, 2023 9:20 AM in response to AKmom

Why can't you transfer them to your new phone?

Use tones and ringtones with your iPhone or iPad - Apple Support

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Answer 3

AKmom Author

Level 1

8 points

May 24, 2023 5:13 AM in response to IdrisSeabright

Apple stopped offering the tones I purchased. They aren’t available in the store. When my phone was destroyed I couldn’t transfer them. This was prior to the Cloud storage. I lost music and ringtones.

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Answer 4

May 24, 2023 6:44 AM in response to AKmom

If you did not back the tones up to your computer, they are gone. Backing up purchases is your responsibility.

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Answer 5

AKmom Author

Level 1

8 points

May 24, 2023 6:15 PM in response to Raicya

I know it sounds crazy but I did save to my computer and the ringtones I purchased in 2007 disappeared. When I asked for help iTunes said they were not offered anymore so they couldn’t help me.

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Answer 6

AKmom Author

Level 1

8 points

May 24, 2023 6:43 PM in response to AKmom

I should have mentioned that they disappeared in 2018. I think Apple changed the format of where the ringtones were stored and that is why I lost them.

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