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I cannot get to the desktop screen on my iPhone 13

I cannot swipe up to get to my iphone13 to get to my home page with my apps

iPhone 13, iOS 16

Posted on Apr 24, 2023 2:23 PM

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Question marked as Top-ranking reply

Posted on Apr 24, 2023 2:38 PM

If the display doesn't respond to your "swipe up" gesture, and if you're sure that nothing (cover, screen protector, dirt) interferes with your touch screen, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Apr 24, 2023 2:38 PM in response to Kentuckyborniowagirl

If the display doesn't respond to your "swipe up" gesture, and if you're sure that nothing (cover, screen protector, dirt) interferes with your touch screen, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

I cannot get to the desktop screen on my iPhone 13

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