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Level 1

4 points

Credit balance

Please I want support to clear up my credit balance to 0

iPhone 13 Pro Max, iOS 16

Posted on May 9, 2023 12:32 PM

Top-ranking reply

Level 10

418,819 points

Posted on May 9, 2023 12:33 PM

Hello,

I see you have remaining balance that you wish to remove from your Apple Account. In Apple's support article Change your Apple ID country or region - Apple Support Apple lists only a single way to do this:

"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support". Apple offers this specific link for that service --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

Apple will remove the balance and keep it.

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