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Why is my battery appeared UNKNOWN PART

My battery health appeared UNKNOWN PRT. Why is it?

iPhone 11, iOS 16

Posted on May 23, 2023 7:37 AM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2023 7:46 AM

There are only two reasons for this:


1) The battery was replaced with the wrong part

2) The battery is defective


Did you have the battery replaced recently? If yes, the wrong part was installed. Take the phone back to the shop and ask for a refund if they cannot install a genuine Apple battery.


The phone may overheat and Battery Health info will likely not be displayed. The message about an unknown part will continue to be displayed until the correct battery is installed on your phone.

2 replies
Question marked as Top-ranking reply

May 23, 2023 7:46 AM in response to joooobelita

There are only two reasons for this:


1) The battery was replaced with the wrong part

2) The battery is defective


Did you have the battery replaced recently? If yes, the wrong part was installed. Take the phone back to the shop and ask for a refund if they cannot install a genuine Apple battery.


The phone may overheat and Battery Health info will likely not be displayed. The message about an unknown part will continue to be displayed until the correct battery is installed on your phone.

Why is my battery appeared UNKNOWN PART

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