iPhone contact number with dual label issue

Hello,


I am experiencing an issue where the contacts in my iPhone is showing dual label for their phone number. This is causing the phone to not be able to calls without me having to chose one of the identical numbers…


The phone number will have 2 labels: a mobile and a phone. This will appear when I press and hold the call icon in the contacts page.


This issue seemed to have start from the 16.5 updates and has still persisted after the 16.5.1 patch.


is anyone else having this issue?

iPhone 12 Pro Max, iOS 16

Posted on Jun 22, 2023 1:47 PM

Reply
3 replies

Jul 18, 2023 12:06 PM in response to Supra0097

Hi

The same happens for me. I have an iPad, iPhone, MacBook Pro and a three-week MacBook Air on this account. The iPad and the iPhone have the same issue. The Macs are fine.


The phone numbers double up when you click the telephone icon in contacts or following a spotlight search. If I have one mobile in a contact, an extra number with the label “phone” is added above it in the list, two different numbers, and I get two more, three and three etc.


Very odd, as you cannot add numbers with this label. Annoying as I can no longer click on the phone icon to make a call. Instead I have to scroll down to the real number.


The guys in the Apple Store got me to delete network settings, as this can cause problems, and this partially fixed the problem, then it reverted.


I have tried removing all numbers then adding a new one and found the problem persists, so I don’t believe it is data-related issue.


I found a reference to someone having a similar problem with IOS 14, but no solution.


Double phone numbers (labels) issue on iO… - Apple Community


I think this one is also the same issue


https://discussions.apple.com/thread/252045525



Apple support is looking into this for me.


Tony






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iPhone contact number with dual label issue

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