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Hello everyone.
After repair in an authorized repair company (was found through apple.com), an iPhone 12 shows a message that the installed battery couldn't be identified and might be not an original component. But how it is possible if I used official partner, and how to address this issue?
Thank you for your time.
iPhone 12
Certainly possible, but also the first time that I have heard this information. I don't know how you would get anyone at Apple to verify this.
Ask the shop if they can provide a link to a service bulletin from Apple that would provide more details about this.
Certainly possible, but also the first time that I have heard this information. I don't know how you would get anyone at Apple to verify this.
Ask the shop if they can provide a link to a service bulletin from Apple that would provide more details about this.
But how it is possible if I used official partner
Couple of reasons why this might occur:
1) The shop installed the wrong part by mistake
2) The shop installed the correct part, but did not complete all of the checks that were necessary
In any case, you will need to go back to the shop to get things straightened out.
Thank you so much for a quick reaction on my request. The company informed me that the issue is on the iOS end, because a chip that is responsible for validation of a new component has an issue. What do you guys think, is it possible or not?
HlebK wrote:
Thank you so much for a quick reaction on my request. The company informed me that the issue is on the iOS end, because a chip that is responsible for validation of a new component has an issue. What do you guys think, is it possible or not?
It’s more likely that whoever did the repair did not properly register the new battery when it was replaced. That or they can not do so because they are not actually an authorized service provider…
Take it back and have them fix it.
Hello HlebK!
There is an issue that cannot be fixed by you. Please take the iPhone back to the AASP, and explain what happened after they installed the new battery.
Good Luck!
The thing is that I have found them via apple.com, so Apple recommended them as a service partner.
Thank you for your advice. I guess I'll try to reach out Apple support somehow at first and ask them about the situation and about the recommendations.
iPhone 12: after repair a new battery couldn't be identified
