Tôi muốn lấy lại tiền từ app store

Question

Tôi muốn lấy lại tiền từ app store

Trẻ vị thành niên tải app store và tôi đã bị trừ rất nhiều tiền trong tài khoản. Nhưng app không giải quyết giúp tôi !!! Làm ơn hãy giải quyết hoàn tiền lại cho tôi.

iPhone 13 Pro Max, iOS 15

Posted on Jul 11, 2023 3:42 AM

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Answer 1

Top-ranking reply

Raicya

Level 10

210,087 points

Jul 11, 2023 4:02 AM in response to Phuong_phuong

1.

If the invoice has to do with an app that has a subscription associated with it, see -> Delete apps on your iPhone, iPad, and iPod touch -> Delete apps on your iPhone, iPad, and iPod touch - Apple Support

If you delete an app, it doesn’t cancel in-app subscriptions that you might have. While deleting an app, you might see a Cancel Subscriptions option. Learn how to cancel your subscriptions.

If you don't want to continue a subscription you need always to cancel that subscription in time, see the following Apple articles:

If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

If the subscription that you want to cancel is not listed

If the subscription that you want to cancel is not listed – Apple Support (UK)

2.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.

Or try to -> Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

3.

To avoid the case in the future, see:

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store