Can’t add new Eve Motion to HomeKit

Hello Cisco@,

For issues adding a Matter accessory to the Home app, use the following related troubleshooting steps:

1. Start by following: Add a smart home accessory to the Home app
2. Make sure all devices and home hubs are up to date.
3. Apply all firmware updates to the affected accessories. If the accessory cannot be added to the manufacturer's iOS app, then please contact the manufacturer for further steps.
4. Make sure the iOS device being used to add the accessory is connected to a known good-working Wi-Fi network that the accessory supports. Many accessories only support 2.4 GHz bands.
5. Make sure the home hub is connected to the same Wi-Fi network.
6. Reset Network Settings on the iOS device, power cycle the Matter accessory, and all network hardware.Then test the issue again. Keep in mind, resetting all setting on iOS does remove all previously known network connections, VPNs, etc. See steps here: Return iPhone settings to their defaults
7. You can also test resetting the accessory and any related bridges to factory settings. Note: This may require additional steps in the manufacturer's iOS app.

If the issue is still unresolved, then it would be best to contact Apple Support on a solution here: Get Support

They'd need to take it from here.

Take care.

Thanks for sharing Cisco@. I tried different iPhones, different wifi routers, different iCloud accounts, and different accessories, and was STILL getting “Add to Apple Home”. But your advice helped — I factory reset my Nanoleaf products and skipped the QR code entirely, instead manually entering the pairing code and finally got to add them back. The Matter accessories do not add though, QR code or otherwise. 

After trying all of the above, this has to be a Home app problem relating to poor Matter integration — exactly what you suspected and experienced too.

I just stumbled across your post while searching for a related solution

i have several home kit devices that don’t appear as tiles but when I select a room it shows them as sensors their manufacturer

Aqara and EVE say it’s an issue with Apple not them

not sure why but you should see them in room view

I had (have) the same issue. But I went nuclear and tried to delete the whole home, reset Homekit and wifi configs etc. Bad idea - for me, at least, it turns out this isn't an Eve issue, but a homekit issue. I've tried to add Eve and Nanoleaf after the wipe and I'm still getting "Add to Apple Home" instead of "My Home". Interested to know if you have the same issue - if you add a non-Eve accessory, are you presented with the "Apple Home" default still?

I’d be curious to hear back from you if you happen to try adding a non-Eve accessory! Even if you just scan the QR code and see what pops up without actually going further — everything I try to add now is “add to Apple Home”, whether it’s Matter, Thread, HomeKit etc, and Apple still haven’t been able to provide a solution sadly

Also curious, if you don't mind sharing to help me troubleshoot, what wifi router you might be using? :)