Can't add tickets to my wallet with TicketMaster app

I had the same issue but I have an iPhone 7 that can't be updated beyond 15.8.2 so it's not an issue with newer phones. I tried everything but then tried turning phone horizontally and it worked! You have to scroll down a bit to find button but it does work. Definitely a TicketMaster issue.

Ticketmaster support is wrong. Of course the issues aren’t listed, because they have no clue. No other ticket issuer has issues like Ticketmaster does. Do you see any posts about tickets from Delta, American, Southwest etc? No, because their apps work and have higher security restrictions than Ticketmaster.

They update their app at least once a month trying to fix bugs and it’s not enough. They need better software developers and support team members that work with their customers. Passing the buck saying buy an Android is not an example of supporting their app.😀

Not working for me either! I tried browser and app, even turning the screen sideways. Nothing works.

Have you read the posts in the thread that offered solutions? You do understand this is a Ticketmaster app issue, don’t you?

Issue is not about getting it into Apple Wallet but once the tickets are IN Apple Wallet, it cannot be activated. Also, not a Ticketmaster App issue was I could transfer the ticket from the APP or the website, and the result is the same. I also use the tickets directly from my Ticketmaster App, but what do I do with events/concerts in remote locations with weak cell connections? I called Ticketmaster customer support, and ultimately after going through their "list of causes", he suggested that I purchase a Google phone just for concert tickets.

I’ve had same issue since last fall after iOS 17 upgrade. Only ticket master passes fail to activate. This is not related to Face ID. The pass sits forever in being activated state and occasionally changes to disabled. No one else who I attend with is at same os or prior os has the issue.

Seems like TICKETMASTER is a lazy corporate entity that wants other companies to do the work for it. It seems like Apple is refusing to comply and I applaud their efforts. I will personally boycott TICKETMASTER for the rest of my life!

I’ve figured my problem for this issue a punch of troubleshooting steps. I’m putting it here in case anyone needed it.

My problem is that the Apple Wallet app is not turn on to use in cellular mode. After I turned it on, I was able to add it to wallet.

Here’s the troubleshooting list I try:

- Latest version of the ticket app

- Latest version of IOS

- VPN or any types of proxy is not turn on

- Ticket previously has not been added to a different Apple Wallet

- Wallet app is not turned on in Cellular (Setting > Cellular > Apple Wallet app turn on)

I was having the same issue. It finally worked once I was on Wi-Fi.

Same problem with me. Had to transfer the tickets to our son and it worked

I can see the Apple wallet button. It says it can’t add the tickets at this time. So your comment doesn’t help.

Another problem is when Ticketmaster tickets are sold by another venue.

I just dealt with this headache for tickets sold by the United Center that were transferred to one person who is attending the event.

Even if you know you're dealing with Ticketmaster tickets, you may need the venue's app to view the tickets.

In our case, we needed the United Center app to view the tickets. I finally told the group leader to give up on loading the tickets into Apple Wallet & just use the United Center app.

I’m with you. I am so frustrated with this iPhone 15 I actually annoyed that I traded my 13 the 13 was wayyyyyyy better. I have tried several times to add my tickets to my Apple wallet and it’s not working at all.

I can’t say it’s all on Apple but the issue began, for me, with an update last year and was rectified with a future update. But with the last 2-3 updates the issue started all over again, so that would lead me to believe it’s a bug with Apple that isn’t being fixed.

I can’t speak for 17.4.1 as I have not needed tickets since updated this past week but 17.4 still caused the issue.

So, I’m not a software engineer but looks like primarily an Apple software issue.

All my tickets from ticketmaster are always Pass Disabled. And it's not due to any of the listed issues with Ticketmaster (third party, latest OS, latest iPhone, ticket previously owned by another, etc etc). I talked to Ticketmaster customer support, and they told me to get a Google phone as this was specifically an Apple issue.