Can't log into Apple Music on chrome

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Level 1

25 points

Can't log into Apple Music on chrome

I'm trying to log into the apple music website on my windows computer, but when I hit sign in, fill out my account info, and press log in, nothing happens, and I'm brought back to the screen I was at previously. When I go to listen now and press start listening, it will tell me that I'm already a subscriber, even though I'm not signed in. I tried signing in to apple music a couple weeks ago, when my phone was broken and not receiving texts, so I'm wondering if thats a factor in my problem. (The device is my windows computer so I just clicked my current phone because I had to fill it out with an Apple device.

I'm also not receiving any confirmation texts, which usually happened in the past when I signed into apple music on my computer.

iPhone 12 Pro Max

Posted on Aug 19, 2023 10:27 AM

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Answer 1

Top-ranking reply

rawstoo Author

Level 1

25 points

Aug 26, 2023 3:04 PM in response to turingtest2

It worked! thank you so much

i didnt just clear cookies, i cleared everything like saved passwords and history and that did the trick

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Answer 2

Jan 8, 2024 12:10 PM in response to rawstoo

Hey,

I was facing the same issue on Microsoft Edge.

The culprit was a recently added extension which controls YouTube playback speed.

So, I would suggest removing any recently added extension and restart the browser and give it a try.

In case you need the extension otherwise, then using Apple Music on a different browser would work fine.

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Answer 3

turingtest2

Level 10

278,091 points

Aug 26, 2023 12:45 PM in response to rawstoo

Try flushing cookies from your browser.

tt2

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Answer 4

Miche11e_P

Community Specialist

Aug 20, 2023 8:59 AM in response to rawstoo

Hi rawstoo,

Thanks for contacting Apple Support Communities!

We understand that you're unable to sign into Apple Music via Chrome.

Do you have access to another web browser on your computer to sign in? If so, are you able to successfully sign in using an alternate web browser?

Also, check out this resource which will show you how to listen to Apple Music on the web: Listen to Apple Music on the web and in apps - Apple Support

"Listen to Apple Music on the web

Go to music.apple.com.
Sign in with the Apple ID and password that you use with your Apple Music subscription.

After you sign in, you can:

Access and play music from your music library.
Browse and play music from the Apple Music catalog.
Get your Replay Mix to see the top artists, albums, and songs that you've listened to so far this year."

We look forward to your reply.

Cheers!

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Answer 5

Jaym_8

Community Specialist

Aug 26, 2023 7:16 AM in response to rawstoo

Hello rawstoo,

If you're able to load and access the site in a different browser, then that would indicate a compatibility issue with the site and that one specific browser.

You may want to check with that browser developer to see if any updates are available for it.

If it's up to date, you can also try contacting Apple to see if the Apple Music website is supposed to be compatible with that browser: Get Support

Cheers!

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Answer 6

Jun 27, 2024 11:18 AM in response to rawstoo

When I can not log into Apple Music on Chrome, I am still able to access Apple Music from the Microsoft Edge browser on my PC.

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Answer 7

turingtest2

Level 10

278,091 points

Aug 1, 2024 4:01 AM in response to my_apple_issues

my_apple_issues wrote:

I had already tried that, for some reason the Apple Music Webplayer wasn’t working for me and my friends for like two days

Working fine for me right now. Worth bookmarking Apple - Support - System Status should you want to check if the issue appears to be at Apple's end or is more likely to be local.

tt2

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