Apple Music Web login issue

Question

Level 1

15 points

Apple Music Web login issue

First to open apple music Indian website to play music I open the webpage and then signin with the login credentials along with 2FA. After successful login, the popup closes and should load the apple music page with my music data available and profile. But I just stays blank, does nothing. Again we need to try logging in, which doesn't solve thw problem, and it becomes a loop of failing login.

Below image is how listen now page is after signin process. This sam problem even occured with a friend today

Windows

Posted on Aug 23, 2023 12:53 PM

Reply

Answer 1

Top-ranking reply

Kruzykiran

Level 1

8 points

Jan 8, 2024 12:11 PM in response to Er3nWeeber

Hey,

I was facing the same issue on Microsoft Edge.

The culprit was a recently added extension which controls YouTube playback speed.

So, I would suggest removing any recently added extension and restart the browser and give it a try.

In case you need the extension otherwise, then using Apple Music on a different browser would work fine.

Reply

Answer 2

DerekM87

Community Specialist

Aug 24, 2023 12:35 PM in response to Er3nWeeber

Er3nWeeber,

Were you able to test a browser other than Chrome? For example, Microsoft Edge.

The idea is to confirm if the issue presents in one web browser or another. If it does, you then would want to check your Extensions or add-ons installed on your particular web browser. It is plausible one of them may be contributing to the issue.

Take care.

Reply

Answer 3

Er3nWeeber Author

Level 1

15 points

Aug 25, 2023 3:43 AM in response to DerekM87

Yeah this error only occurs with Chrome. I tested out this by logging in Edge. Extensions weren't the problem. I tried logging in after removing the 2 extensions I use.

Reply

Answer 4

Aug 24, 2023 11:41 AM in response to Er3nWeeber

Hi Er3nWeeber,

Thanks for posting here in Apple Support Communities. Let's have you try a different browser to see if the issue happens there. You'll also want to check for any updates available for Windows on your device as this may help to address the issue you're facing. See: Update to the latest version of iTunes for Windows 10 - Apple Support

Regards.

Reply

Answer 5

1ssmith

Community Specialist

Aug 25, 2023 7:41 AM in response to Er3nWeeber

Hi Er3nWeeber,

Based on the troubleshooting that has been completed up to this point, your best bet will be to Get Support directly from Apple from here on out. You can use the link here to get started.

Take care.

Reply

Answer 6

Er3nWeeber Author

Level 1

15 points

Aug 24, 2023 12:16 PM in response to Keisha_Keisha

Main issue was weird logout of apple id login involved apps (webapps too). Re-login in Android's Apple Music and Windows's Apple Music preview and Apple TV preview hopefully worked. But the most loved version of Apple Music is the web version that I use from Chrome both in Windows and Linux where the actual problem still persists. When you sign-in with your credentials in apple music, it should ideally login and open the app. But it gets stuck and I get a try again error sign in the listen now area of the app as shown in the previous post. There is no actual sense in updating my fully updated Windows 11, since the app should work in browser. Even the chrome is fully updated. Other friends who use apple music are also facing the same issue.

Reply

Apple Music Web login issue

Similar questions