Can I get this Apple Face ID back

Face ID issues restoration

iPhone 15 Pro

Posted on Oct 17, 2023 1:06 PM

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Question marked as Top-ranking reply

Posted on Oct 18, 2023 5:25 AM

This Apple support page explains what to do to try to get Face ID working again.

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


3 replies

Oct 18, 2023 6:01 AM in response to EMMY__nba

This iPhone User Guide describes setup and use of FaceID on supported models of iPhone:

Set up Face ID on iPhone - Apple Support


If FaceID isn't working, or has been disabled, you’ll need to follow this guidance:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:

Official Apple Support


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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Can I get this Apple Face ID back

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