You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Logitech Circleview not reconnecting to Apple Home and not recording after power outage

I made a shocking discovery today. After a power outage the Logitech Circleview camera that Apple sells will not reconnect to Apple Home where motion from the camera is recorded. Once power is restored, the camera must then be manually cycled on and off for Home to "see" the camera again. This is despite all devices including cameras on network system being on and connected to the network after power was restored.


This resulted in the cameras not recording a burglary.


It is unacceptable that a Circleview camera would need to be manually restarted after a power outage in order for Home to record motion. Being that it is an apparent requirement Apple failed to provide notice that someone would need to manually unplug and plug back in each camera after restoration of power after an outage. Both are egregious failures for a security device.

Posted on Dec 18, 2023 1:47 PM

Reply

Similar questions

1 reply

Mar 3, 2024 4:42 PM in response to designerH

I have 5 cameras and 1 doorbell; I have 6 WiFi nodes (Linksys Velop Pro 6E) with Cat8 wired backhaul spread evenly throughout the house, and used the Linksys Advanced Settings to keep the SSID for 2.4Ghz separate from 5Ghz and 6Ghz. I have amazing WiFi signal saturation (verified using professional signal strength software). Everything worked beautifully for a bit.

Cameras and doorbell would randomly go offline... sometimes come back online themselves... and sometimes I've had to remove. reset, and reinstall in order to get them back online (a process that I'm sure many of you already know is a HUGE pain in the ***).

More recently, I've had a camera that wasn't coming back online no matter how many times I reset... so I finally removed and attempted to add to a new home, then remove, then re-add to the original home (which has worked in the past). But HomeKit kept saying it was already added. Eventually goes to solid green light no matter what I do (power cycle, reset, whatever), so it seems totally bricked. I reached out to Logitech about it and they claim to have forced a firmware reset on it, but... after I followed their instructions to power cycle and reset again, nothing is any different.

To make matters worse, I now have a second camera that is slow-blinking green, and power cycling doesn't seem to do anything. Am thinking I might try to reset it like I have others since sometimes that works, but**... this is getting old, and I'm starting to think this product just wasn't ready for prime time.**

The unfortunate thing is that... I'm losing faith in tech companies in general and am considering to just going back to life the old fashioned way, and just using that money for more worthwhile endeavors. If I don't have all the cameras, then I don't need as many WiFi nodes, nor do I need as much internet bandwidth, so... the savings will add up!

Anyway... if anyone is in the same boat, please chime in!

Logitech Circleview not reconnecting to Apple Home and not recording after power outage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.