Guided Access app unavailable. Please contact your administrator

Question

Guided Access app unavailable. Please contact your administrator

iPhone 12 was enrolled via ABM to Microsoft InTune. Upon factory reset of the iPhone from Settings, the phone came back on with an error "Guided Access app unavailable. Please contact your administrator" and the phone is frozen. Deleted the device from InTune and released the device from ABM and still the same.

Tried resetting the device by pressing Volume up, Volume down and press and hold power button until logo appears. Still the same.

Any help would be greatly appreciated.

iPhone 12

Posted on Jan 3, 2024 8:22 PM

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Answer 1

Mar 8, 2024 4:28 PM in response to anil_bayshore

I have 4 users getting the same error. I'm an administrator for a small company and starting on March 6, I now have 4 users with this error. I tried reboot and it goes to this screen right away, they are visible in Business manager, compliant in Intune.

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