Horizontal lines at the bottom of iMac(M1,2021) screen

LuciferYY wrote:

Nope. I don't use this device quite often and I have an external monitor so it doesn't really bother me that much. Repairing it costs more than 50% of its original value, thus it is better to buy a new device than repairing it. It is for sure a manufacture or design defect. I will not buy this device if they tell me that the monitor will fail after two years. Apple should launch service program for this issue.

If enough people tell Apple about the problem at iMac Feedback they might do a recall program on it.

After reading all the threads related to this issue, I've contacted Apple chat support and tried to negotiate a free repair for this widespread issue.

Apple chat support said that they don't have the authority to do this and ask me to contact phone support. Phone support said the same thing and asked me to take the iMac and go to Apple store. And Apple Store support said they can't do anything unless the issue appears in this Apple Service Programs list, and he suggested me to leave a message in Apple Feedback.

Everyone, please leave a feedback to make Apple fix the issue.

I’m experiencing the same issue with my iMac 24" M1. I got it in June 2022, and today, I encountered the same problem. The top part of the screen shows lines and flickers. Additionally, the top left corner of the screen becomes extremely hot to the touch, almost burning my finger if I hold it for more than a few seconds.

Just for the record, we are just users, and other than offering some hail mary advice can only commiserate with you. If you want Apple to see this send feedback:

Product Feedback - Apple

It is hard to tell from the number of posts here. We are an emergency room, we might be seeing the majority of the cases, or maybe only the tip of the iceberg, it is hard to tell.

Only Apple can tell for sure, since they now how many screens are being used for the repairs.

You won’t find official updates here for this or any other issue. Your only option is to schedule an in-store repair appointment with Apple/Apple-authorized service provider. If their resolution is unacceptable, you can vent your frustration here Feedback - iMac - Apple. Good luck!

I have the same issue on the M1 2021 model too. Pity that it still exists in the 2024 models... please do a proper recall for this specific problem already apple support service :(

Well I understand and I have seen about 200 posts on these forums about it, I have no idea how many machines that represents however even if it's about 500-1000 machines that is a relatively small number in the grand scheme of things. It's definitely no fun when it's your machine and you don't have AppleCare though.

I suspect you represent a very small minority in that you only own your devices about 2-3 years, my current machine is 4+ years old (2020 27" iMac) and I plan on keeping it until as long as it can run current versions of Mac OS. That being said, your machine needs may be significantly more demanding than most so buying the latest and greatest may make a lot of sense. Even if you only own 2-3 years AppleCare may make sense for years 2 & 3, that being said obviously it's your decision and as I mentioned already this time your number just came up!

I am having the same issue. Bought mine in Dec 2022. And horizontal lines started appearing on the screen and has been flickering since. Had Apple call me and unfortunately, they say they can't cover the repair. Disappointing. Especially that it appears to be a design flaw as it's happened to multiple users of the same product.

It is a common hardware fault as can be seen from various posts in the Apple Community pages.

I checked with the Apple service provider. The cost of repair is Indian Rupees 50,683 =USD 600 at the current exchange rate (which is around USD 2,100 in Purchasing Power Parity).

My thoughts on this are unprintable.

Thanks for all your help.

Same issue just came put to my IMAC M1 yesterday. Screen flickers and there is a black spot at the upper left part of the screen that is very hot. I was told to send it for repair to change the screen and it cost 43000 php.

Also...

Persistent horizontal lines appear on iMa… - Apple Community