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Why is Siri unable to play music from my Apple Music library?

When I updated my iPhone to iOS 17.5, Siri will not play music from my library that is on my phone. Previously all I had to say was "Play playlist New Stuff" and Siri would start playing the first song in the play list. I do not have an apple music subscription and shouldn't need one for Siri to play the music in my library. Now when I ask Siri to play music it says "Looks like Apple Music can't play that." I had this problem a year or two ago after a previous update. The solution was to add "from my library" to the request. After a later update I did not need to append with "from my library." The Music setting does have an option to "Show Apple Music" but I have it turned off. I toggled it on and off and still have the same problem. Why is this happening again? I've googled around but none of the solutions have helped. Does anyone know how to fix this?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on May 16, 2024 7:16 AM

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Question marked as Top-ranking reply

Posted on May 29, 2024 6:56 AM

Made another call to Apple Tech Support (5/29/2024). Evidently, many have this issue. Because of all the calls Apple is aware of this. My guess is that there will be another software update to fix this Siri (music) issue.

83 replies

Aug 16, 2024 1:53 PM in response to MacUser_2001

Great news. I have been suffering from this exact problem: Siri won’t play my iPhone playlists. “Looks like Apple Music can’t play that.“ I once could use CarPlay to play my music, but a few months ago it stopped working.


Well, for me at least as of mid August, 2024, it’s working again. I am on iOS version 17.6.1. I had just spent hours making VLC do what iTunes had been doing, and now it turns out all that effort was unnecessary. No complaints from Apple Music anymore. I just tell Siri to play my playlists, and everything works. I can hear my music through CarPlay and Apple Music in my car again. Yay.

Aug 16, 2024 2:41 PM in response to MacUser_2001

Now Siri is recognizing some of my playlists, but not others. For example:

Listen to playlist Billy Joel 3-5 Stars

"Now playing Billy Joel 3-5 Stars"

Good! It found my playlist and is playing it!

But:

Listen to playlist Beach Boys 3-5 Stars

"Now playing the Beach Boys"

Bad! It didn't find my playlist, and it is playing all songs by the Beach Boys

And:

Listen to playlist Beatles 4-5 Stars

"Now playing the Beatles"

Again, it didn't find my playlist, and it is playing all songs by the Beatles

Aug 24, 2024 1:01 PM in response to MacUser_2001

We’ll add me to the list now. 17.6.1 and now I can no longer move songs from library either cloud or downloaded to a play list.

I created a “Delete” playlist for songs I no longer want/need.

I could simply say “Hey siri, add this song to delete playlist”. And it was done. (Because simply asking to delete from library does not work)

Now I get “Sorry, I can’t find what speaker you’re referring to”.


Oh the joy!

Aug 24, 2024 4:55 PM in response to The Mighty Favog

Well this is truly annoying. I am replying to my own post because as of today my “great news” has become invalid. Siri had been playing my playlist through CarPlay, but no more.


Elsewhere in this thread I saw someone has mentioned that Siri would play playlists as long as CarPlay was not involved. I nearly replied that that made no sense because CarPlay simply fed off the iPhone and if the iPhone was working with playlists, certainly CarPlay would as well.


Boy would I have been wrong. Today when I told Siri through CarPlay to play “favorites one“ she replied, “looks like Apple Music can’t do that right now.“ So I turned off the car (I was still parked) and tried again with just the iPhone. I said, “Siri, play favorites one,“ and she replied, “OK, here is Favorites Five.“ Then I started the car and the music stopped coming through the iPhone and began coming through my car speakers.


Bottom line: today Siri will play a playlist for me, but not through CarPlay and not necessarily the playlist I want to hear.


This is really weird.

Aug 27, 2024 7:43 PM in response to 11plustwo

Because fixing it doesn’t generate 9.99/month. I haven’t tried it, but I believe it is tied to removing playlist functionality from iCloud unless you pay for playlist storage in iCloud. Plus we are a minority. Quantity over quality. The millennials and gen z want everything at their disposal via streaming. 92kbps sample rate is all they’ve ever heard. Then they come to my house and ask why movies and music sound so good. Because it’s not compressed garbage. It’s source material with no compression.

Aug 28, 2024 4:40 AM in response to UmmmmNope

Ok update on my situation.


I said the usual “Hey siri” but instead of saying “move this song to xxxx-playlist”.


I now say “move this song to playlist” then I wait for Siri to ask what playlist, then I say the playlist name. And it works perfectly.


This is the same for playing any of my playlists.


To summarize: I now have to complete an extra step by saying play or move to playlist, then wait for her to ask what playlist. Followed by the appropriate playlist name.


This is for both versions of CarPlay in my cars, one is wireless (BMW iDrive) and wired (Ford sync3).


Hope this helps

Nov 22, 2024 12:07 PM in response to MacUser_2001

I got an email from this discussion this morning alerting me that daarza had offered a workaround to the problem and I tested it today and IT WORKED!


I have an Apple Watch and while sitting in my car with CarPlay going I raised the watch to my lips and softly spoke “hey Siri, play Favorites Three” and to my great surprise my playlist began playing through my car stereo. It was interesting that after asking for the playlist everything took about 5 seconds or more to get sorted out, but the music eventually began to play just as I had asked. I guess this isn’t much help to those who don’t wear an Apple Watch, but for me this is a great workaround solution. I wonder when Apple will get around to fixing this problem correctly?

Nov 22, 2024 4:15 PM in response to MacUser_2001

I have this problem. I turned ON the Cellular Data for Apple music, and instead of "Sorry, there was a network error with Apple Music" I now get "Sorry I can't find that/can't play that". But, if I asked for it to play a particular artist from whom I also recently purchased a track, it played all the songs by that artist, even ones I'm pretty sure were ripped from CDs years ago.

iOS 17.7.2 on an iPhone 12 Pro. I feel this problem won't ever be fixed now that iOS 18 is out. Someday I will update to that once it's stable.

Why is Siri unable to play music from my Apple Music library?

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