Apple Pay not working on my Mac

Jeff Donald wrote:

I can’t figure out what I’m supposed to be looking at. Sorry. So odd flickering is happening.

I assume it's the fact the Apple Pay process does not complete and just stops with the blank screen.

It's was turned on here but was actually worked for me was Turning FileVault Off and then On again. Don't know how these features are connected to each other but this finally resolved the problem for me.

I found a solution... removing Xcode and changing FileVault's status did nothing for me, and turning on Safe Mode made it work.

Then I realized I had a utility running on my Mac called Quickshade that allows me to dim all the displays I have connected to my Mac at the same time. (It's a software overlay that dims the video output of the entire GUI, but doesn't control the actual display hardware.) Anyway, this overlay appears to remove focus from the Apple Pay popup in any browser.

So when I quit Quickshade, Apple Pay works as expected.

It appears that any utility that messes with the GUI in this way will produce a similar problem.

No, issues in the Apple Support Community generally do not get escalated and Apple Support does not actively monitor the posts and comments.

If you want to escalate the issue, a support ticket needs to be created by either making an appointment at the Genius Bar in an Apple Retail Store or calling Apple Support. However, you need to be proactive if you want the issue raised. A support ticket will have a number. Continually follow up with the number and insist the issue get raised to a higher level. Eventually, if not resolved, it’ll be raised to Enginnering and even higher levels involving third parties etc. Not really the course that needs to be pursued, but a trail of support calls is always beneficial when the issue is persistent and is helpful if a warranty issue arises.

Genius Bar Reservation and Apple

Support Options - Apple

When I need phone support, I call 1-800-MY-APPLE

Official Apple Support

Do you know how to do a Safe Boot? If not. Please review the information in the Apple support article i linked to below. What country are you in?

Start up your Mac with Apple silicon in safe mode

1. On your Mac, choose Apple menu  > Shut Down.
2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
3. Press and hold the power button on your Mac until “Loading startup options” appears.
4. Select a volume.
5. Press and hold the Shift key, then click Continue in Safe Mode.
6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

1. I have and it still persists (chrome and firefox)
2. no zoom function enabled
3. standard resolution set
4. Its a 15" MacBook Air and not connected to an external monitor

After 7+ calls (some disconnected and Advisor did not call back) and passed between Mac and Apple Pay teams I FNALLY got it escalated to engineering. Will report what they say.

This is exactly what I'm facing. Can't upload the video, so here are a few frames to describe the problem.

OK, let’s check the Apple Pay setting. Please view the image below.

Please make sure the Use Apple ID for Apple Pay feature is enabled. If it is, momentarily disable the switch and then enable the feature again. You may need to be restart your Mac for the feature to take effect.

OK, so if I have Xcode running, it behaves as if Safari didn't have focus.

That is what I meant when I said "it means something is wrong when not in Safe Mode". I have a second call with Apple tomorrow after the first didn't get very far. I have disabled all login applications and turned off all a 'allow in the background'.

Really hoping to not have to reinstall MacOS and Time Machine my settings.docs but I may have to.

Please settings at this path,

iPhone > Settings app > Wallet & Apple Pay > scroll down > Payments on Mac > Allow Payments on Mac > What position is the switch in? Is the switch enabled? Can you switch it off and on?

Usually this is related to having a second Apple Pay active. Please try the following.

Create a new user admin account.

Login to new account and try to add a card to the wallet.

Message will appear telling you a user already has an active Apple Pay and do you want to delete it.

Say No and log out of New Account.

Login to original account and try to add a card. If you get an error message please copy and share the exact message.

I've followed the steps but still no success. I can add a card, but when I try to use Apple Pay in Safari, a window pops up and the Touch ID icon appears briefly before disappearing. My only option then is to cancel. I can enter my credit card information manually but I want to restore the Apple Pay functionality.

Let’s try the following,

Create a new admin out, then log out of your current account.

Log into the new account and start to add a card. A message should appear about another Apple Pay user. Stop there and cancel trying to add a card.

Log out of new account and log into your old account and start to add a card. A message should appear about removing other users Apple Pay. Say yes delete other Apple Pay.

Restart computer and try to add a card to Apple Wallet.

Do the reverse, I’ve had both versions work.

When you log into the new Admin account, delete the other Apple Pay and then logout. Log into the old account and start to add a card, it should ask of you want to delete the other Apple Pay and say yes. You should then be able to add new payment methods to your Wallet.