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timmack17 Author

Level 1

11 points

Disputing an Apple Card Transaction

I need to dispute a charge so I followed the steps in the Wallet App to request help with the transaction. When I hit 'Send' in the Messages app to send the details of the transaction to Apple/Goldman Sachs I keep getting an error stating the message wasn't delivered. I keep selecting the option to try sending it again, but the 'Not Delivered' message comes back every time. I've tried sending the transaction through Messages on my iPhone and my ipad.

iPhone 15 Plus, iOS 17

Posted on Aug 12, 2024 4:16 PM

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4 replies

Level 7

25,671 points

Aug 12, 2024 4:23 PM in response to Chattanoogan

CONTACTING — Goldman Sachs Bank

Using Messages; chat with an Apple Card specialist

Call toll-free at 877-255-5923

Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

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Aug 12, 2024 4:21 PM in response to timmack17

So just message G.S. normally (i.e. not choosing the “dispute” option …

… or call.

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timmack17 Author

Level 1

11 points

Aug 12, 2024 4:30 PM in response to Chattanoogan

Thanks, I'm new to using Apple Card and thought this dispute process was fastest way to get an answer

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Level 7

25,671 points

Aug 12, 2024 4:34 PM in response to timmack17

Only if it works! 😀 The more important thing is protecting your consumer rights.

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Disputing an Apple Card Transaction

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