I have a Macbook air m2 chip and the keyboard and trackpad stopped working when I login. The only thing that works is that I can tap the trackpad and use other shortcuts, but the "clicking" part doesn't work. The keyboard doesn't work at all except for the power/finger print reader. I haven't used my Mac in a couple of days so I don't know why this would happen. Any ideas on what is wrong?
MacBook Air, macOS 14.6
First, let’s see if this issue happens in Safe Mode:
If the screen anomaly does not occur, then it may possibly be a software issue.
If the issue doesn't continue in safe mode:
Leave safe mode by restarting your Mac normally, then try to reproduce the issue.
If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.
If the problem persists, then let’s try this:
If none of those ideas work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
First, let’s see if this issue happens in Safe Mode:
If the screen anomaly does not occur, then it may possibly be a software issue.
If the issue doesn't continue in safe mode:
Leave safe mode by restarting your Mac normally, then try to reproduce the issue.
If the issue doesn't return, it might have been resolved by the other things that safe mode did at startup, such as checking your disk and clearing caches.
If the problem persists, then let’s try this:
If none of those ideas work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
I've had similar dead keyboard-and-trackpad problems since July 2023. Problem doesn't start on log-in, just under these circumstances:
-- if computer has been asleep
-- if computer lid has been closed (or even almost closed)
-- if computer is on battery, the freeze begins "randomly" while in use or while at rest. Maybe there is a battery level that triggers the freeze, but I haven't determined that.
So I keep my computer plugged in and never close the lid or put it to sleep. Not ideal for travel, of course. And I always use a mouse and carry an external portable keyboard if I do travel with computer.
I don't know if this info helps you. Good luck.
I tried starting in safe mode and it didn't work. When I ran the diagnostics test, I got error codes NDR008 for the trackpad and error code NDK001 for the keyboard.
Keyboard and Trackpad not working on Macbook
