You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

240 replies

Oct 22, 2024 3:28 AM in response to madslamared65

Apple keep removing my replies. I've spoken to support AGAIN today and they've said they've 'logged it with the tech team', which I don't believe.


As I said in my previous message that apple removed. Since updating to latest update of iOS 18, my AirPods no longer work with Music on my iPhone. It just produces this horrible hissing crackling noise.


They really need to sort this out because if it's not rectified by the end of the month I'm cancelling my subscription.

Oct 22, 2024 5:26 AM in response to FreekM

Naturally, like everyone on here, I “hope” they have fixed this. It’s concerning that many of us seemed to have experienced different problems. That leaves me wondering exactly what it is that they may have fixed. This blunder and then the failure to confront the problem more openly have left me questioning my devotion to Apple devices and their ecosystem.

Oct 23, 2024 12:07 AM in response to madslamared65

Not Music related, I know, but I have noticed that since iOS18 my phone keeps on switching to ‘driving mode’, even when I’m nowhere near my car. This is annoying because driving mode is supposed to mean it sends automated responses to WhatsApp and Messenger messages to say I’m driving and will be in contact when I reach my destination, and similar with phone calls. If it’s doing this when I’m sitting in front of the tv at home …. I’m going to attempt to turn off that functionality, wish me luck.

Oct 23, 2024 2:23 PM in response to Jaybix

adding to the above:


the artwork on the island is greyed out in one of the many glitches, and when you try to play or skip the song on the island, it doesn’t respond after you tap on the buttons… when this happens, I open the app and it shows a song I selected when I had the app open (I’ve listed to like 4-6 songs by now, and not that one), so I have to tap on the forward button until I get back to the song I was last listening to. Sometimes this doesn’t even work ‘cause the whole app froze and I have to close it and open it up again (and lose the last song I was playing). Really frustrating.


Also, when the

Oct 24, 2024 3:15 AM in response to madslamared65

Try this:

Restart your device: A simple restart can often resolve app-related issues.

Update the app: Check if there’s an update available for Apple Music in the App Store.

Reset settings: Go to Settings > Music, and toggle off/on features like Dolby Atmos, EQ, and Sound Check. You can also try resetting your network settings (Settings > General > Reset > Reset Network Settings) in case it’s a streaming issue.

Reinstall Apple Music: Uninstall and reinstall the app to ensure there are no corrupted files causing the issue.

Check for a new iOS patch: Apple may release minor updates to fix bugs after major releases. See if an update is available in Settings > General > Software Update.

Oct 26, 2024 8:20 PM in response to madslamared65

Honestly feels like over night this app has completely pooped the bed. What a sad state, this once amazing and revolutionary software is. I have a fast internet connection, my computer is not that old yet I see constant performance issues from Apple Music. They really need to fix it. When managing playlists, there's constantly issues with them. If I want to update a playlist info (name, organization) it mostly doesn't update, and I have to restart the app and try again. What a shame. Spotify certainly is looking like a good alternative again. Apple fix your s***

Oct 27, 2024 8:14 AM in response to madslamared65

I can't click (either with fingers or apple pen) on any new search if the band/song I am looking for hasn't been searched in the past (tried with some random and known band I never listened to). I can accurately reproduce this and 9/10 times it's an issue (tired with some big band names that never listened to but this seems to work)


Feels like a cache/database problem

Nov 8, 2024 3:07 PM in response to madslamared65

If I play music and then go use another app or close my phone for sometime, my music will eventually stop playing and the app will crash when I go back to it. So far the only way I’ve figured out how to avoid this bug is to periodically go back to the app. However because it doesn’t always happen after the same amount of time or songs (afaik) I sometimes forget or take too long. This happens with carplay, bluetooth headphones, and my bluetooth speaker.

Apple Music issues after iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.