Face ID not working on iPhone after iOS 18 update

Updated iPhone 11 to latest IOS update 18 and Face ID not working.

turned off and on tried to reset face id but it won’t let me do a new id.

video and camera is working so don’t think it’s a camera issue

[Re-Titled by Moderator]

Posted on Sep 21, 2024 1:44 PM

Top-ranking reply

Iphone13SouthAfrica

Level 1

20 points

Posted on Sep 27, 2024 9:52 PM

ive tried everything and it doesnt even want to re do the set up. its so weird because it just randomly stopped working and prompted me for my passcode everytime. never had the issue ever. only about 2 days since ios18 update

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77 replies

Yumepai

Level 1

14 points

Nov 20, 2024 5:16 PM in response to SevTonks

After this iOS 18 update my Face ID doesn’t work either . I also can’t even post on instagram because for some reason the update took the ability to access camera and microphone …

Sep 23, 2024 5:13 PM in response to SevTonks

I know this may be an inconvenient fix but may be the solution, and if it’s not very sorry for the inconvenience 😅

Has anyone tried factory resetting their iPhone? I don’t remember if that wipes your apps or anything but I believe if you use iCloud for backup you can restore all your stuff shortly after resetting the phone. Sometimes factory reset is the end all be all tried solution if turning settings/phone off and on again doesn’t work

Oct 1, 2024 12:00 PM in response to heraldleo

Perfect

After 2 days of searching and tryind everything - i just found your advice and it looks it works so far

thanks

I was already thinking about selling my phone as “broken faceID” for few pennies and buying 16 pro max

Hope it will work and I save 1000€ 😂

Oct 23, 2024 4:15 AM in response to SevTonks

I am having the exact same issue and just did the update a day ago. I tried everything everyone has suggested even up to resetting the Face ID, however once I tried resetting it, it says “Face Id unable to set up, set up later”. How can I fix this? I prefer not to type in my passcodes for everything.

bobvau

Level 1

8 points

Nov 2, 2024 8:59 AM in response to SevTonks

A. Addition to heraldleo advice: I have no restrictions set so I thought this suggestion wouldn’t work for me. But an option is to “turn off all app and website activity” (eliminates weekly reports) and this worked! I was then able to set up Face ID again.

Nov 8, 2024 4:38 AM in response to SevTonks

Since I have downloaded ios 18 on my 13 pro max. Face Id does not work properly. Sometimes it works sometimes not. And now I have 18.1 but still I am having same problem. It just changed a little bit like sometimes it works but still problematic

lesa92

Level 1

8 points

Nov 10, 2024 8:44 PM in response to SevTonks

I have same issue, Face ID stop working, contacted apple support they advice to try in darker place, it was too much light, so it’s working now but another problem appeared every time Face ID unlocking phone there are vertical line blue green yellow black appearing few seconds. Hard reset or back to factory settings only moved vertical lines from right side of screen to middle 😭

lesa92

Level 1

8 points

Nov 12, 2024 6:08 AM in response to SevTonks

mine was not working due to very bright indoor light. I went to darker place and tried again, make sure you have nothing as long hair covering face or eyeglasses on, and when it will ask to register for face mask just follow. Darker room helped to resolve problem for me. I did the same what you did back to factory settings, hard reset. Also question about screen protector. Do u have it and is it full cover or something might cover front camera like portion of film from screen protector or glass

Nov 16, 2024 2:55 AM in response to SevTonks

I have device protection and I can't access any app on my phone because everythinh is faceID locked... I can't even reset faceID... Please is there a quick fix for this? I am unable to make even a basic purchase because I need my bank app for that