You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Card Incorrect Balance

So recently I purchased 3 accessories from Apple with my Apple credit card. The total of all three products was 178.52. When I first placed the order on my Apple Card it charged the total transaction of 178.52 and then when 2 out of the 3 products shipped, the two products where charged separately and my third one is also being charged separately but it’s currently pending, the total charge of 178.52 fell off and now they are all separate charges. Well this morning the two products that had shipped had fully gone through so I paid off the two products and I’m currently waiting for the third one to go through but in my total balance it’s saying that I owe ANOTHER 126.14 which is what I already paid earlier today (which is the total amount of the two products added together, that had shipped yesterday) on top of what my other product balance I owe is which is 101.31 that’s currently pending. So instead of saying I owe 101.31 (which is what I actually owe) it says I owe 227.45 but I already paid the 126.14 for the two products that already went through. I’m very confused and I’m nervous that I'm going to get charged twice for products I only ordered once. Hopefully that makes sense but has this happened to anyone else? Will the amount I already paid just fall

of the total balance It says I owe? I’ve tried contacting Apple multiple times and they haven’t really given much clarification! Thanks!

Posted on Sep 26, 2024 9:49 AM

Reply
3 replies

Sep 26, 2024 9:55 AM in response to TaevinAyres

Relax, you have a few days until your statement closes. You’ll be able to dispute the charges and get an instant credit.


Even though you can dispute a charge in the Wallet app and by chatting, I’d recommend calling so you can get your questions and concerns resolved.


CONTACTING — Goldman Sachs Bank 




  • Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.


Apple Card Incorrect Balance

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.