AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

This is correct. Apple does not monitor or look at the community sites. It is intended to share knowledge. Post questions to other users or provide actions that work.

Manufacturing location on back of case just below the hinge.

Hmmm.. mine are also from Viet Nam. Maybe there is something to this. Also, mine were purchased on Amazon, not directly from Apple.

I am really disappointed, I’ve tried several times. Totally aggravated. Now what? Feel like returning the AirPods

There's an iOS update today (11/19/24). MacOS too. Hopefully they fixed this problem in the iOS update.

Just updated my phone ot latest OS version and retook the test. Failed due to background noise again when there absolutely wasn't any. I even held my breath a bunch. this is so disappointing.

If you can, do.

I bought mine before the feature was available, but knowing it was coming. By time it came I was past return period.

My wife is having the same problem. I have done the test twice with no problem. We have the same hardware and firmware. Could it be something with noise getting into the airpods that is coming from within and not outside noise? We did the hearing test in the exact same place, a very quiet inside room. The ear is connected to a lot of places, nose, sinus and mouth. Has anyone answered yes to the initial question about cold, congestion, etc.? For my wife, we use the Mimi app and imported that audiogram and it works fine.

Same story as the rest. Probably have tried 6 times. I finish the left hearing test no problems but the right gets to the end and says "Unable to Classify". Tried in several rooms and even did the test with my Beats Studio headphones over the AirPods Pro 2 and still get the same results. There must be a bug of some kind.

I was having the same problem. Did the test 5 times and failed on the left ear each time. Unlike another post, I had to set the airpods to transparency and then the test worked in both ears on the first try.

I assume each time there's a hearing test click that a signal goes to a Apple web based hearing system used for calculating and determining hearing loss. I wonder if, with so many people suddenly doing concurrent hearing tests, the hearing test system is simply overwhelmed and losing track of clicks and times out for most of us. So, essentially, what we are all doing is actually a mass test of this new hearing health evaluation system.

Same problem with me - "Unable to Classify" because of background noise. I tried the hearing test on my iPhone 12 Pro with iOS 18.1 more than 15 times, but always failed during the test for the left ear, the test canceled after about 60-80 %. I also tried on an iPhone 12 mini with iOS 18.1 and the hearing test worked 3 out of 6 times. I did the tests in a very quiet room, there was absolutely no noise. I took the data from the successful tests on the iPhone 12 mini and transferred them manually to the Health app on my iPhone 12 Pro so the AirPods can now use that audiogram for adjustments.

My wife kept trying with only not able to classify. At least 10 times. I have the same phone and airpods and firmware and 4 out of 4 tests went fine. I decided to try her phone and airpods in the same room she was using. I got thru the whole test, no problem. I sure hope Apple will figure it out. As I mentioned in a previous post, she is using a Mimi audiogram. She has no problems with that app over many tests. We both have slight to mild loss primarily due to age. The airpods really do help making all sound clearer for both of us.

Weird that the leakage music is loud for you. It’s definitely not loud for me. I do have an 80db cap set for my AirPods so maybe that makes a difference. Over ear protection over the AirPods is one of the first things I’ve tried and have tried multiple times. It makes zero difference for the bug that’s causing it to fail after completion.

Based on what metric? There’s no numbers to compare. Historically however those with issues are the most verbose, willing to take the time to say something. Seeing how this thread isn’t already 30 pages in a few days I’d say we aren’t even in a worthwhile fractional minority.