AirPods Pro 2 Hearing Aids not available in Canada

In iOS 18.1 the long awaited Air Pods Pro 2 Hearing Test and Hearing Aids feature is (as of 18.1 release date) not available in Canada. When will it be available and is there any specific was as users we can make this happen?


[Re-Titled by Moderator]

iPhone 13 mini, iOS 18

Posted on Oct 28, 2024 12:53 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 21, 2024 5:28 AM

I contacted Health Canada Bureau Of Licensing Services and if I interpret their response correctly, AirPods Pro 2 are approved (as of Dec 11/24) as class 2 medical devices. Availability is dependent on the provinces.

Has anyone had any luck?

Here is their response to my inquiry -

“On December 11th, 2024, Health Canada issued two Medical Device Licences to Apple Inc., authorizing the sale of their Hearing Aid Feature and Hearing Test Feature, which are compatible with Apple’s AirPods Pro 2. These types of hearing aids are Class II medical devices in Canada and require a Medical Device Licence to be sold in Canada.

 Provinces and territories decide how licensed medical devices are accessed in their province or territory including, in the case of hearing aids, whether a prescription is required. Please contact your provincial health department for information regarding access to hearing aids and the applicable regulations.”

179 replies

Oct 31, 2024 8:25 PM in response to tobianogreg

Shhh - don’t tell the Canadian health regulatory authorities. They will soon set up inspection facilities to X-ray parcels to find those dangerous OTC hearing aids! Yah - it’s insane. Dictating to Apple “no, no, no - don’t you dare improve the functionality of your top selling product - we can’t block the sale of your iPods in Canada - but we can block your automatic customer upgrade to the latest IOS ! Talk about third world behavior - this is truly over the top. The time has come to stop this anticompetitive behavior - enabled by our very own Government. The media have got to pick up on this story and start screaming like ****.

Nov 2, 2024 12:30 PM in response to lakedogs_2000

It’s not as if allowing the iOS upgrade in Canada will have any effect on the audiologists own sales because if you couldn’t afford $5000 for a set of prescription Hearing Aids before the iPod Pro iOS 18.1 upgrade you are still not going to go to an audiologist. So let’s see the Canadian gov do the right thing and allow us all to use iPods for hearing tests and improve our hearing ability at the same time.

Nov 4, 2024 8:26 AM in response to tobianogreg

The Sony CRE-C20 OTC ITE hearing aids are a valid upgrade over the CRE-C10. The most significant change is the rechargeable battery and the water-resisting factor now that the enclosure is sealed. I would not dive in a swimming pool or a lake with them, but they will resist rain or sweat, and it will not be the end of them if you forget to take them off before taking a shower.


On the functionality side, they are better at focusing on your spouse's or friend's speech while in a busy and noisy place like a restaurant. The hearing test has been modernized and appears more accurate. The rest of the app is pretty much the same.

Nov 12, 2024 4:02 PM in response to Lucster

I’m sorry Lucster - but this response makes zero sense, particularly after reading all of your other comments on this thread.


You say:


“The update to IOS and the AirPods firmware is not blocked in any way, shape, or form in Canada. What is blocked is the hearing aid functionality of the AirPods Pro by Apple …”


My point is this: you say the “hearing aid functionality is blocked by Apple”. But according to the Apple Store tech supervisor Genius that explained it to me in Vancouver, it is the IOS UPDATE that gives the AirPods that precise functionality!!! That is why the 18.1 update is “not available” in Canada, using GPS locating to prevent access to that update to the firmware for users of AirPods in Canada! Apple may be the one actually doing that - but the person I spoke to that the Government of Canada required that.


Makes zero sense that Apple would just voluntarily block the 18.1 IOS update without being told to do so by Health Canada. They would want to introduce this enhanced functionality to ALL of their IPod users!


AirPod pros are no more a “medical device” than they were before. Health Canada is overreaching - and should be called out in the loudest way for their anti-competitive and anti-consumer behavior.


If it’s good enough for the US regulatory authorities - it’s good enough for Canadian regulatory authorities.



Nov 13, 2024 7:50 AM in response to lakedogs_2000

lakedogs_2000 wrote:

That is why the 18.1 update is “not available” in Canada, using GPS locating to prevent access to that update to the firmware for users of AirPods in Canada!

Are you saying that iOS 18.1 is not available in Canada at all? That's not what I've read anywhere or heard from my Canadian friends.

If it’s good enough for the US regulatory authorities - it’s good enough for Canadian regulatory authorities.

I thought it was only U.S. citizens who thought that Canada and the U.S. were just alike and practically the same country. ;-)

Nov 19, 2024 7:30 AM in response to Mocr

So, trying to summarize. I have an iPhone 15. If I disable automatic upgrades, I stay with iOS 17.6 and buy the AirPods here in Canada, I should be able to install them on my phone and make them work as hearing

aids, in your opinion?


It's not my opinion. It's a fact!


I never upgrade automatically as there are always bugs to iron out.


I am happy to take you through it if you like when you have the Airpods.


Airpod Pro 2s.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods Pro 2 Hearing Aids not available in Canada

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.