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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently switched from an android to an iPhone and I was setting up my phone and when I got to the point where I was going to set up my Apple Cash and Apple Pay it said that my account was restricted. I called the number and they told me that it was permanently locked and that was it no explanation. I don’t understand how this happened being I’ve never owned an apple device before. Any idea what I can do to remedy this?
iPhone 16, iOS 18
There are a couple possibilities. If the iPhone was previously used and returned, some carriers package them back up and resell them.
A previously used phone could have fraudulent activity associated with various identifiable information associated with the phone such as IMEI and SEID numbers.
Did you try to verify your identity and then the account was restricted?
Where did the iPhone come from? Did you purchase it brand new from Apple?
Yes I bought it brand new from my carrier.
Restricted Apple Cash account
