Why is my iOS 18.1 hearing test unable to classify results?

I have tried taking the new hearing test on iOS 18.1 several times now and I keep getting an error message saying Unable to Classify because there is too much background noise. I have run the test in several locations that are free of sound but I keep getting the error message. I'm very disappointed as I just purchased some AirPods Pro 2 so that I could use the hearing aid function. Is anyone else having this problem?



[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Oct 30, 2024 8:59 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2024 3:37 PM

I don't think it's actually external noise but our own heartbeats. I used the plugs I normally use, which are a little tight for sports use, and I can hear my heart. I pulled them out a bit to be a tad loose, and the test eventually worked. And they do seem to work as hearing aids. Don't clear your throat or scratch your face. There may also be timing issues; when I got it to work, I tapped the screen just after the 3 pings, not during them, but that could be coincidence.


The software is unnecessarily difficult and I think the message is misleading. So it took me an hour to work it out, but that was faster than seeing an audiologist.


If you got a hearing test, the audiologist may be able to give you the audiograph file to load.


YMMV


Similar questions

27 replies

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my iOS 18.1 hearing test unable to classify results?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.