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I can connect to the main page of the iTunes store and everything loads. Can see the top 10 songs, albums, etc. However if I click on anything, it brings me to a blank page. So I can't see the full chart or albums for pre-order, etc. iTunes is running on a Windows 10 PC and it seems to be an issue since downloading the latest update.
Windows, Windows 10
I am having the same problem. I'm using Windows 11 23H3 on one system and Windows 11 24H2 on another system.
Both systems have the latest iTunes on them.
Why is it that Apple / iTunes will not allow you to roll back to the previous version of iTunes that worked with out having to re download all the content because it has been in the library of the upgraded version of iTunes?
In my case it's 300GB and takes forever to download again!
This is the final event for me. I am sick and tired of the problems with iTunes. I'm off and going to purchase the actual items rather than downloads.
Well done Apple for being the main reason actual Vinyl, CD.s, Tapes & the other stuff is returning.
RIP
I have a similar problem on Macbook, except that NOTHING loads. When I click to open the iTunes store, I get the little buffer symbol for several seconds, and then it goes away, leaving behind a completely blank page. My library works fine, but I haven't been able to open the iTunes store for months.
I'm having the same problem. Haven't updated my Windows in a long time (unless forced to). I buy songs every week, but when I want to see more than the Top 10 Songs, it goes to a full white blank page! Fix this, Apple!!!
I am having the same issue w/ my PC itunes account, 'Black Screen' been having the same issue since 31 Oct.
loophole for purchasing though: i'm buying on an Ipad movie app and accessing the downloads on the PC by Account/Purchase in order to download
Adding my voice to the chorus. Went to buy my annual Christmas album from the ones that are on sale, and apparently Apple has developed an aversion to taking my money because no pages will load.
I can conduct individual searches for specific content, but curated areas of the store display a blank white page.
Take my money Apple!
Fix your forking storefront.
I started having this issue last week, when I was forced to migrate to Apple Music over iTunes!! Now iTunes won't even load my library, just keeps saying I have to use Apple Music. Barely anything will load on the store front. A few images and the rest is text you can't click. Clicking on an album from the store front shows NO tracks on the albums. If I search any band I get a white page is NO results. This is beyond annoying!! Am I going to have to move my purchases over to Amazon Music?? Getting fed up!
They never acknowledge a problem and it will take them months to fix it. In the meantime they are losing sales but they have so much money this won’t even be a blip on the radar screen
This is exactly my problem. For Movies and TV Shows, the search function works fine, but if I ever try to look at a specific movie or TV show, all I get is the black screen of death, even if I use the "Reload Page" command in the "Controls" menu. It's been going on at least a day, maybe more.
Thanks for letting us know. I don’t know how they did because they didn’t do an update just glad it’s fixed. Maybe squeaky wheel worked
I have the same problem too I can not view any top songs or top albums?????? and I always buy some on Friday's well guess I will have to use Amazon, Thanks for nothing Apple!!! Hey how about fixing the problem!!!!!!!!!!!!!!!!!!!!
Same here. Started a week ago. Removing/reinstalling iTunes doesn't help. Window 11, brand new Alienware about two weeks old. 32GB RAM, 2TB NvME, I9. Resources aren't the problem.
What a mess. At the risk of screwing it ip more what if you got off Apple music
UPDATE TO MY ORIGINAL MESSAGE
I found this file in the iTunes folder that I have not seen before.
iTunes Library Extras.itdb-mj7BD326917
I placed it in a folder called aaaa
iTunes still worked OK and the white screen problem went away.
I have left the weird file in the aaaa folder for now and will delete it if iTunes works OK for a while/
The aaaa folder was just any name I used for the file just to identify it. I kept the file's name intact though.
I hope it works for all of you on many forums out there as Apple have not responded to the problem.
Tony
Bolts Radio
UPDATE TO MY ORIGINAL MESSAGE
I found this file in the iTunes folder that I have not seen before.
iTunes Library Extras.itdb-mj7BD326917
I placed it in a folder called aaaa
iTunes still worked OK and the white screen problem went away.
I have left the weird file in the aaaa folder for now and will delete it if iTunes works OK for a while/
The aaaa folder was just any name I used for the file just to identify it. I kept the file's name intact though.
I hope it works for all of you on many forums out there as Apple have not responded to the problem.
Tony
Bolts Radio
I removed Apple Music and reinstalled from the Microsoft Store and it is still not displaying any songs in the iTunes Store. I wound up having to remove Apple Music, Apple TV, and Apple Devices apps on Windows 11 and then install the older iTunes app from the Microsoft Store, and that seems to work fine, so I guess I'll go back to using that until I can't anymore, and hopefully they'll have the Apple Music app fixed by then.
If you are on Windows and you have Apple Music, Apple TV, or Apple Devices apps, then iTunes will tell you it can no longer handle your Music, Videos, etc. iTunes will continue to do that until all 3 of those apps (Music, TV, Devices) are removed from the system and you reboot -- then iTunes goes back to normal.
Blank pages in iTunes store
