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unable to accept new icloud terms and conditions iPadOS 16.7.10

New iCloud Terms and Conditions message says I must accept new terms etc. I click continue and get Cannot Complete Action message stating “This action cannot be completed at this time.” Only option is to click OK. Restarting iPad changes nothing. iPad 5th generation; iPadOS 16.7.10.

iPad, iPadOS 16

Posted on Nov 11, 2024 6:30 AM

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Question marked as Top-ranking reply

Posted on Nov 11, 2024 10:45 PM

Same issue with my iPhone 14 on iOS 17.6.1. No matter what I do, I always get the message that the action cannot be completed at this time.

138 replies

Nov 14, 2024 6:45 AM in response to aoshi32

I tried this. I used Safari to log on to iCloud on the web. I never got any message about Terms and Conditions. Everything (Notes, Calendar, Photos, etc.) was syncing normally with both my MacBook Pro and iPhone. As near as I can tell, iCloud is working properly on all of my devices, except that I continue to get alerts on my iPad that I won't be able to use iCloud on my iPad until I accept the T&C. Trying to accept the T&C results in the same "can't be done at this time" message.

Nov 14, 2024 12:45 PM in response to debbiefromissaquah

In other words they are trying to FORCE us to upgrade to the new AI version of IOS??? That's why this is being PURPOSELY done. No thanks. I was just on the apple website last week "shopping" for a new iphone. When I seen the total at checkout I got sticker shock and backed out. I will switch to android before I allow this final slap to the face. I have only used iphone since the iphone 3G. I have had enough. Tim is THE WORST ceo in history. I used to pretty much be an apple fanboy but not loyal to the point of stupidity. The last few years have really pushed me away from them. This literally might be the final straw for me. I remember when we laughed at android and windows users for things like this as we bragged about how great and problem free apple was. We can't say that any longer. I can't believe that I appear to be the only human on earth that sees what a disaster Tim is. I am the ONLY person I know who talks about it.

Nov 13, 2024 8:52 PM in response to GaryL_A

Same here. iOS 16.7.10 for iPhone 8. I've tried every reddit trick I've read. Log out of your account log back in. Check your mail account log off that. Update to iOS 17 or 18 (iPhone 8 isn't compatible with iOS 17 or 18). Take your phone to the apple store and do a hard reset, make sure its a hard one. And if all else fails, pray.


None of the above should really be necessary to resolve the issue. My photos are actually syncing to cloud and I just completed a manual backup so not sure why the Apple ID's are glitching.


Apple just needs to get themselves sorted and provide some direction for the users impacted.

unable to accept new icloud terms and conditions iPadOS 16.7.10

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