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Internal Camera not recognized on Sequoia 15.1

When I updated to Sequoia 15.1, the internal camera on my MacBook Pro M1 2020 stopped being recognized by the system. The camera does not appear in the system information "camera" tab, FaceTime displays a "To use FaceTime, connect a camera" message, and upon running Apple Diagnostics, I received an NDC001 Reference Code. Apple support's suggestion was to take the computer into a physical location to be checked (which I plan on doing), but I doubt it is a hardware issue given that it stopped working after I performed a system update to the new operating system which allows for the Handoff functionality. I followed Apple's steps to attempt to fix camera issues, including an SMC reset, to no avail. Is this a known issue?

MacBook Pro 13″, macOS 15.1

Posted on Nov 11, 2024 9:00 PM

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Top-ranking reply

Level 1

4 points

Posted on Nov 12, 2024 1:33 PM

Not necessarily. I have a camera that is not recognised in Sequoia. It’s not listed anywhere as a USB camera.

Yet if I boot into Monterey , the camera is listed and works normally.

This suggest something has changed between those OS releases and it’s a software issue.

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4 replies

Top-ranking reply

Level 1

4 points

Nov 12, 2024 1:33 PM in response to PRP_53

Not necessarily. I have a camera that is not recognised in Sequoia. It’s not listed anywhere as a USB camera.

Yet if I boot into Monterey , the camera is listed and works normally.

This suggest something has changed between those OS releases and it’s a software issue.

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Level 10

91,789 points

Nov 12, 2024 2:00 PM in response to bigkahuna1uk

Respectfully

OP Specifically mentions a MacBook Pro M1 2020 and in the same sentence Specifically mentions a 9 Month old Mac Mini

They also specifically mentioned and quote " Internal Camera "

So far so good ?

1 - There has never been a Builtin Camera on a Mac Mini - full stop

2 - Builtin Camera would appear in Camera category of System Information

3 - If it does not appear - this could be a indicator of a Hardware Failure

Refer below for a M3 MBA running Sequoia 15.1

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Level 10

91,789 points

Nov 12, 2024 4:04 AM in response to caldersprinkle

Hardware, including the Builtin Camera can fail at any time.

It is not necessary related to the upgrade or update

Usually, when System Information reports the Camera is not present

That and the AHT reporting what it has

This would confirm a Hardware Failure - Camera

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Level 1

8 points

Nov 22, 2024 7:05 PM in response to caldersprinkle

the same thing is happening to me too. Have you taken it in yet? If so what did they say?

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Internal Camera not recognized on Sequoia 15.1

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