You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

I never received a Mouse or Keyboard with my newly purchased iMac

Hi everyone, hope you are all doing well. I have picked up my first ever Mac, it's a 2019 i9 iMac EMC 3194 but it didn't come with a keyboard or mouse. A standard USB keyboard and mouse works fine but I would like the original models that came with the Mac. Does anyone know which models would have come with the Mac originally? I've had a look and I THINK the keyboard might be the A1314 but I have no idea about the mouse. Also, do they connect via bluetooth or do they come with a USB dongle?


Any help tracking down the correct models would be appreciated.


Many thanks!


Dan




[Re-Titled by Moderator]


Posted on Nov 21, 2024 4:02 AM

Reply
10 replies

Nov 21, 2024 4:24 AM in response to Dan_Sykes

Note that the versions of the Magic Keyboard that have a Touch ID button are for Apple Silicon Macs (only), and are not ones that would have come with an Intel-based 2019 iMac.

The description of the Magic Mouse in the Apple Store says that it is new. Looks like Apple replaced the Lightning charging port with a USB-C one. That wouldn't be a big deal by itself, but note that Apple also raised the minimum version of macOS to "macOS 15.1 or later" (15 being Sequoia).


The plain Magic Keyboard (without Touch ID or numeric keypad) is also "new", also has USB-C – and also requires "macOS 15.1 or later." For the moment, the extended one uses Lightning and will work with macOS 10.12.4 (Sierra) or later.


Apple (Store) – Mice & Keyboards


All of the Magic Keyboards and Mice in question connect wirelessly by Bluetooth – the Lightning or USB-C port is what you use to charge them, to pair them with a Mac, and to use a wireless keyboard as a wired keyboard (which can be useful at times, like when you're charging it).

I never received a Mouse or Keyboard with my newly purchased iMac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.