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I bought MacBook Pro 6/2023. It decided to randomly stop working. I took it into the Apple Store and they told its my keyboard, trackpad, camera and an angle sensor. Which was not caused by me. I was quoted a $750 flat rate fee to send it in for repair. Anyone else have this problem. I’m furious that I paid $2200 for it last year and now about $750 to get it fixed.
Hardware failures can happen, and at any time. If you device is not under warranty your option is repair or replace. Some folks consider Apple Care+ as insurance against defect or accidental damage. Others trade off the risk.
As mentioned….you only get one year manufacturer warranty. Any time after that if a failure occurs (which can happen with anything) you will be responsible for repairs or replacement UNLESS you opted for coverage like AppleCare+ or any other insurance type coverage plan. For some, paying for coverage feels like a waste if they never have to use it…until something happens and it comes in handy. For others, the peace of mind is worth it. If you purchased it with a credit card you can check to see if your card offers extended warranties for items purchased using the card (not all do it or if they do they may have very strict requirements for coverage). Otherwise, unfortunately you will need to decide to either pay for the repairs or replace the MacBook Pro. Just understand that the possibility of a failure exists for any brand after the warranty ends so consider that when making future purchases. How much you paid for it new has no bearing on issues that occur outside of the clearly defined manufacturer warranty period
Consumer products, their warranties, and their extended warranties work in a predictable way.
Warrant-able implies, but does not guarantee, High Quality:
Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.
For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.
Complex Electro-mechanical devices fail at random, arbitrary, and capricious times.
The most frequent reason for most failures is 'just because'.
Your specific failure is most likely caused by an advanced scientific principle called ...
... 'bad luck'.
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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.
We had a Honda and the transmission went out. It was 5,000 miles past the warranty. Because we were loyal
Honda owners and they stand behind their product, they replaced it for free. So the rules don’t always apply.
Cmenglish3 wrote:
We had a Honda and the transmission went out. It was 5,000 miles past the warranty. Because we were loyal
Honda owners and they stand behind their product, they replaced it for free. So the rules don’t always apply.
If "the rules don't always apply" I can imagine the lawsuits against Honda filed by other Honda owners with similar issues who did not get a free repair. The rules have to apply when dealing with consumer products. One customer does not deserve special treatment not afforded another customer for the same issue.
Honda is a great company and I’m sure this doesn’t happen often. They took care of us and we continue to purchase their cars. I’m just frustrated that the Apple store even told me this never happens and it’s probably a faulty product. The reason I posted was to see if anyone else had this same issue with a MacBook Pro.
Cmenglish3 wrote:
<snip>
The reason I posted was to see if anyone else had this same issue with a MacBook Pro.
Everyone who has an issue after expiration of the Apple warranty is treated the same way. The repair must be paid for unless the owner has bought Apple Care or Apple creates a service program for the issue.
Right…again just wondering if anyone else has had this same faulty issue with their MacBook Pro. If so, I’m
hoping what they are saying will fix it. They only warranty it for 90 days after the repair.
Major manufacturer's occasionally find manufacturing problems that cause a whole class of their finished goods to have a common defect. If that happens, the manufacture can decide to issue a service bulletin, that includes unusual remedies such as major parts replacements. That may be what happened with your Honda.
Readers DO occasionally have problems where Apple has a service program in place, and they are quick to volunteer that information when that happens, so we collectively know about them.
But there are no such programs for the MacBook Pro you have problems with, and if you did not buy AppleCare your only reasonable recourse is to pay for repairs or replace the computer with one that better meets your needs.
2023 macbook pro defective??!
